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Cancellation Policy

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We understand that plans can change, and we strive to accommodate our clients' needs. To manage our resources and commitments effectively, we have established the following cancellation policy:

  1. Notice Period

    • Cancellations must be made at least 48 hours before the scheduled event to avoid any cancellation fees.

  2. Cancellation Fees

    • Cancellations made within 24 to 48 hours of the event will incur a fee of 2 hours per attendant in accordance with the contract.

    • Cancellations made within the same day of the event will incur a fee of 50% of the total booking cost.

  3. Refunds

    • Any deposits paid will be refunded in accordance with the above schedule, minus any applicable cancellation fees.

    • Refunds will be processed within 7 business days of the cancellation request.

  4. Rescheduling

    • If you need to reschedule your event, please contact us as soon as possible. We will do our best to accommodate your new date, subject to availability. Rescheduling within the same day of the event may incur additional fees.

  5. Force Majeure

    • In the event of unforeseen circumstances beyond our control (such as natural disasters, government restrictions, or other emergencies), we will work with you to reschedule your event without any additional fees or provide a full refund.

  6. Contact Information

    • To cancel or reschedule your event, please contact us with the information found in the footer below. Written confirmation of the cancellation or rescheduling is required.

 

We appreciate your understanding and cooperation with our Cancellation Policy. For any questions or further information, please do not hesitate to reach out to us.

 

This policy provides clear guidelines for cancellations, helping to manage client expectations and ensure smooth operations.

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